Complaints Procedure
Last updated: 15/09/2025
Our Commitment
At MSF Easy Solutions Ltd, we are committed to providing excellent service to all our clients. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right. This Complaints Procedure explains how you can raise a complaint and how we will handle it.
How to Make a Complaint
You can make a complaint to us by using any of the following methods:
- Email: info@msfeasysolution.co.uk
- Post: MSF Easy Solution Ltd
131 Market St, Hyde, SK14 1HG - Telephone: 0161 368 2222
What Happens Next
- Acknowledgement: We will acknowledge your complaint within 5 business days of receiving it.
- Investigation: A senior member of staff will investigate your complaint fairly and thoroughly.
- Response: We will send you a final written response within 8 weeks of receiving your complaint, explaining the outcome and any action we will take.
If You Are Not Satisfied
If you are not satisfied with our final response, or if we have not responded within 8 weeks, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) free of charge.
Financial Ombudsman Service
Exchange Tower
London E14 9SR
📞 0800 023 4567
🌐 www.financial-ombudsman.org.uk
Time Limits
You must refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Regulation
MSF Easy Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FCA) to provide claims management services.
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Important Information
You are not required to use a claims management company. You can pursue a claim yourself for free with the Financial Ombudsman Service.
You are not required to use a claims management company. You can pursue a claim yourself for free with the Financial Ombudsman Service.
No Win, No Fee
If your claim is unsuccessful, you will not pay our fees. If your claim is successful, a fee will apply which is typically 25% of the compensation recovered (including VAT). This may vary depending on your individual circumstances. Cancellation fees may also apply if you cancel after the cooling-off period – full details will be provided before you sign any agreement.
If your claim is unsuccessful, you will not pay our fees. If your claim is successful, a fee will apply which is typically 25% of the compensation recovered (including VAT). This may vary depending on your individual circumstances. Cancellation fees may also apply if you cancel after the cooling-off period – full details will be provided before you sign any agreement.
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