Privacy Policy

Last updated: [Insert Date]

MSF Easy Solutions Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Who We Are

We are MSF Easy Solutions Ltd, a company registered in the UK. We are authorised and regulated by the Financial Conduct Authority (FCA) as a Claims Management Company. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@msfeasysolution.co.uk

What Data We Collect

• Enquiry Forms: Information you provide when submitting forms, such as your name, contact details, and claim information.
• Analytics: Data collected via Google Analytics to help us understand how our website is used.
• Advertising Pixels: Data from Facebook, Google Ads, and TikTok pixels to measure and improve advertising performance.
• Call Tracking: Data from phone call tracking services to help us connect enquiries with marketing campaigns.
• Email Signups: Information you provide when subscribing to newsletters or marketing communications.

How We Use Your Data

• To process your enquiry and, where appropriate, connect you with a solicitor.
• To communicate with you about your claim or enquiry.
• To send you newsletters and marketing communications (with your consent).
• To deliver targeted advertising through platforms such as Google, Facebook, and TikTok.
• To analyse and improve our website, services, and marketing.
• To comply with legal, regulatory, and FCA obligations.

Sharing Your Data

We may share your data with:

• Panel Solicitors: To assess and manage your claim.
• Advertising Platforms: Google, Facebook, and TikTok for retargeting and performance tracking.
• IT & Hosting Providers: To securely host our website and services.

We do not sell your personal data to third parties.

Legal Basis for Processing

• Consent: For email marketing, newsletters, and the use of non-essential cookies.
• Legitimate Interests: To process enquiries, connect clients with solicitors, and use basic analytics and tracking necessary for our services.

Data Storage and Retention

• All personal data is stored in the United Kingdom.
• We keep personal data for up to 6 years to meet legal, regulatory, and FCA requirements.
• After this period, your data will be securely deleted or anonymised.

Your Rights

You have the following rights under the UK GDPR:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing, including for marketing purposes

To exercise your rights, please email us at info@msfeasysolution.co.uk.

Cookies

We use cookies and similar technologies to improve your browsing experience, track website usage, and deliver targeted advertising. You can control cookies through your browser settings.

Regulatory Information

• Financial Conduct Authority (FCA): We are authorised and regulated by the FCA as a Claims Management Company.
• Information Commissioner’s Office (ICO): You have the right to lodge a complaint with the ICO if you believe your data protection rights have been breached.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and we recommend reviewing it regularly.

⚖️ Important Information: You are not required to use a Claims Management Company to pursue your claim. You can make a claim directly to the relevant organisation, or escalate to the Financial Ombudsman Service free of charge.