If your landlord has failed to carry out essential repairs to your home — such as damp, mould, leaks, or unsafe conditions — you may be entitled to compensation. As a regulated claims management company, we connect you with experienced housing disrepair solicitors who can handle your case on a No Win, No Fee basis.
Housing disrepair is when a rented property falls into a state where it is unsafe, unhealthy, or unfit to live in — and the landlord fails to carry out necessary repairs after being notified. Under UK housing law, landlords and housing associations have a legal duty to maintain the property to a reasonable standard.
Common examples of housing disrepair include:
Learn more in our guide:
What Counts as Housing Disrepair? →
When your landlord or housing association fails to repair your home after being notified, you may be entitled to claim compensation. The amount awarded will depend on the severity of the disrepair, how long it has affected you, and the impact on your day-to-day life.
When your landlord or housing association fails to repair your home after being notified, you may be entitled to claim compensation.
The amount awarded will depend on the severity of the disrepair, how long it has affected you, and the impact on your day-to-day life.
This covers any actual costs or losses you have suffered as a result of disrepair, such as:
Compensation amounts vary depending on the type and severity of the disrepair. Below are some examples:
| Issue | Example of Impact | Typical Compensation Range* |
|---|---|---|
| Damp & Mould | Unable to use affected rooms, health issues such as asthma | £1,000 – £5,000 |
| Leaks & Water Damage | Damage to belongings, ongoing disruption, unsafe living areas | £1,500 – £6,000 |
| Unsafe Electrics | Risk of fire or injury, stress and loss of normal use of property | £2,000 – £8,000 |
| Broken Heating/Plumbing | Living without heating or hot water, higher energy bills | £1,500 – £7,000 |
| Pest Infestations | Unhygienic living conditions, replacement of damaged items | £1,000 – £4,000 |
*These figures are examples only. Every case is assessed individually by a solicitor, and actual compensation will depend on your circumstances.
⚖️ Important Information: We are a Claims Management Company authorised and regulated by the Financial Conduct Authority (FCA). You are not required to use a Claims Management Company to pursue a housing disrepair complaint — you can make a claim directly to your landlord, housing association, or the Housing Ombudsman Service free of charge. If you choose to use our services, we may refer you to a panel solicitor who can act on a No Win, No Fee basis. Fees are only payable if your claim is successful, and full details will be provided before you sign any agreement.
Contact our team and tell us about the disrepair issues in your home — such as damp, mould, leaks, or unsafe conditions.
We’ll help you collect medical records, accident details, and witness statements to strengthen your case.
Your case will be managed on a No Win, No Fee basis by a solicitor from our panel. This means no upfront costs and fees only apply if your claim is successful.
Before making a claim, you should notify your landlord in writing. Download our Free Housing Disrepair Letter Pack here
Step-by-step housing disrepair claims guide. Find out how to report issues, collect proof, and start a No Win, No Fee claim or complain free to the Ombudsman.
Write to your landlord explaining the disrepair issues and give them reasonable time to make repairs.
Take photos of the disrepair, keep copies of letters or emails to your landlord, and record any health or financial impact.
Tools: Camera or smartphone, written notice/email.
Allow your landlord a reasonable period to respond and carry out repairs before escalating.
If no action is taken, contact a housing disrepair solicitor. Many work on a No Win, No Fee basis.
If you don’t want to use a solicitor, you can escalate your case free of charge to the Housing Ombudsman Service.
Housing disrepair claims allow tenants to seek compensation when a landlord or housing association fails to carry out repairs after being notified. A solicitor will usually handle the case on a No Win, No Fee basis, meaning you only pay if your claim succeeds. You are not required to use a Claims Management Company and can complain directly to your landlord or the Housing Ombudsman Service free of charge.
Housing disrepair refers to when a rented property falls below the legal standard of repair. If your landlord has been informed of issues and fails to fix them within a reasonable time, you may be able to claim compensation and force repairs. Examples include damp, mould, leaks, unsafe electrics, and broken heating systems.
Compensation varies depending on the severity of the disrepair and how long it has affected you. Successful claims can often range from £1,000 – £10,000. Compensation usually covers two areas: general damages (stress, inconvenience) and special damages (financial losses, damaged belongings, medical costs). Each case is assessed individually by a solicitor.
To start a housing disrepair claim, first notify your landlord in writing and allow reasonable time for repairs. If nothing is done, you can contact a solicitor who specialises in housing disrepair. Many act on a No Win, No Fee basis. Alternatively, you can escalate your complaint free of charge to the Housing Ombudsman Service without using a Claims Management Company.
Housing disrepair is when a rented property is in poor condition due to the landlord failing to carry out necessary repairs. Common issues include damp, mould, leaks, pest infestations, broken heating, and unsafe electrics. Tenants have a legal right to live in a safe, habitable home under UK housing law.
Examples of housing disrepair include: damp and mould, leaking roofs, broken heating systems, unsafe wiring, pest infestations, structural damage, or faulty plumbing. If these issues have been reported to your landlord and not fixed, you may have grounds for a claim.
Yes — housing disrepair claims are legitimate and based on UK housing law. Tenants have a legal right to live in safe and well-maintained homes. However, you should only deal with regulated providers. We are a Claims Management Company authorised and regulated by the Financial Conduct Authority (FCA). You are not required to use a CMC and can pursue a claim directly through your landlord or the Housing Ombudsman Service free of charge.
From paperwork to negotiations, we handle everything with integrity and professionalism. You’ll always know where you stand, with no hidden fees or surprises.
Get the compensation you deserve — begin your claim today.
